Privacy policy

The state capital Dresden attaches great importance to the protection of your personal data. We have therefore taken technical and organizational measures to ensure that data protection regulations are observed.

Automatic data collection

It is generally possible to use the service portal without disclosing personal data. Personal data is individual information about the personal or factual circumstances of a specific or identifiable natural person, i.e. in particular data that is linked to the name or from the context of which a connection can be directly established.

When accessing the portal, the following data is stored for the purpose of security checks

• IP address of the using host
• Date and time of the request
• Client software of the requesting computer, i.e. usually browser type and desired access method/function
• transmitted input values (e.g. search terms)
• Access status of the web server (e.g.: file transferred, file not found, command not executed) and the name of the requested file

The data collected is deleted after a security check has been carried out and after ten days at the latest.

For statistical purposes, we use an installation of the analysis software Matomo (formerly Piwik), which is operated entirely within our data center. Complete IP addresses are not processed and are only stored in abbreviated form.

You can object to the collection and storage of data by Matomo at any time with effect for the future:

Allow tracking

Your visit to our site will not be recorded.

We use the translation service of DeepL SE so that content on www.smartcity .dresden.de can be accessed in English.

The publicly accessible website content of the above-mentioned pages is processed. Anonymized IP addresses and user agents are also processed. The data is used exclusively for statistical purposes and is stored anonymously without exception. Conword fulfills the requirements of the GDPR and the data processing takes place entirely within the EU.

Collection and processing of personal data

The use of the contact and newsletter form requires the voluntary entry of personal data in order to be able to fulfill the requested services.
All personal data is collected and stored exclusively for the respective purpose. Under no circumstances will it be made accessible to third parties.

Contact form

A form is available for contacting us, in which first name, surname, telephone number, e-mail address and a message can be entered. The contact form is automatically accessed in encrypted form.

Newsletter

A valid e-mail address must be entered to receive the newsletter. This is stored in a database and is the basis for the execution of the service.
The registered e-mail address also serves as access for the user to unsubscribe from the newsletter.

Your rights

The processing of personal data takes place with your consent. In accordance with Art. 13 para. 2 EU GDPR, you are informed of the following rights:

• You cannot be forced or pressured to maintain consent.
• You can withdraw your consent at any time. After revocation, your data will be deleted.
• You have the following rights vis-à-vis the state capital Dresden or the responsible specialist authority: according to Art. 15 EU GDPR a right of access, according to Art. 16 EU GDPR the right to rectification of inaccurate data, according to Art. 17 EU GDPR the right to erasure or to be forgotten, according to Art. 18 EU GDPR the right to restriction of processing.
• You have the right to lodge a complaint against the processing of your personal data with the data protection supervisory authority in accordance with Art. 77 EU GDPR

Encrypted data transmission

The entire website is SSL-encrypted. Encrypted data transmission prevents third parties from gaining knowledge of the data.

Maintaining confidentiality

The employees of the state capital Dresden entrusted with the processing of personal data and the employees of the institutions commissioned by the state capital Dresden are obliged to maintain data secrecy and confidentiality in accordance with Art. 29 and Art. 32 Para. 4 EU GDPR. Contractually secured measures have been taken to ensure that the data protection regulations are also observed by external parties.

Active components

Neither Java applets nor ActiveX controls are used in the portal. Javascript is used to a limited extent. Deactivating Javascript in the browser does not restrict the usability of the application in principle.

Participation portal of the Free State of Saxony

The state capital Dresden uses the participation portal of the Free State of Saxony for digital citizen participation. Personal data is requested to varying degrees. Information on data protection for the participation portal can be found here: www.sachsen.de/datenschutz.html#a-5242

Data protection information on individual participations is published with the respective participation.

External links

The pages of the administration portal contain links (branches) to other websites. Such links can be recognized by certain symbols and usually by the explicitly written Internet address. When external links are executed, a new browser window is opened if JavaScript is activated for the user.

The state capital Dresden accepts no responsibility for the content of other websites that can be accessed via links from the administration portal. The links are only checked and evaluated cursorily when they are integrated. Continuous checking of the content is neither intended nor possible.

Social networks

When surfing the pages of www.smartcity .dresden.de, no data is transferred to the linked social networks (Facebook, Twitter, Google+) by default. There is therefore no user tracking by third parties.

Specific data protection information for pages in social networks operated by the state capital Dresden can be found at www.dresden.de/soziale-medien

Contact us

Owner-Operated IT Sercives 

City of Dresden
Division Economy, Digital, Personnel and Security 

Telephone 0351-4884500
E-mail ebit@dresden.de

Postal address

P.O. Box 12 00 20
01001 Dresden

Visitor address

St.Petersburger Straße 9
01069 Dresden

Please note that

Your message to us via e-mail is not automatically encrypted. Without encryption, the possibility of third parties gaining knowledge of your message cannot be ruled out.

If you wish to receive a reply, we will assume that you are happy for us to reply by an unencrypted e-mail if the content of our reply does not require encryption.

Data protection officer

If you would like general information on data protection at the city administration, you can contact the data protection officer. Further information and contact details can be found here:

Link Data protection officer